Help & Support
Browse for answers to the most frequently asked questions about electric car charging or get in touch with us.Frequently asked questions
Who can use Smart Charge chargers?
Our Ultra-rapid EV charging hubs are available for all fully electric vehicle drivers to use. CCS2 connectors can be found at all of our charging hubs and most of them also offer CHAdeMO connectors.
How long does it take to charge my car?
Although speed of charge does depend upon your vehicle, our 150kW chargers can provide up to 80% charge in as little as 30 minutes.
How much does it cost?
Our ultra-rapid charging service has a flat rate of 75p per kWh, with no subscription needed.
Do I need my own charging cable?
No, all our chargers have their own cables.
How do I start my EV charge?
Tap to pay, using a debit or credit card, then simply plug your vehicle in to get started.
How do I end my EV charge?
Simply press STOP on the charger screen, remove the charging plug from your vehicle and return to the charging station.
How do I get a receipt?
Scan the QR code that is shown on the charger display screen. You'll be able to watch the progress of your charge and when you're finished, you'll be able to view your receipt.
Why am I seeing £60 on my bank or card statement?
Your bank may temporarily hold £60 as a pre-authorisation while you charge. When the transaction has been completed, the EV charging terminal will send a message to your bank with the actual transaction amount. This will be charged to you and the pre-authorisation amount will be released back to your account almost immediately.
You will then immediately see the correct charge value appear in your bank account. For any other queries, please contact your bank directly.
Is Smart Charge’s ultra-rapid charging sustainable?
Our new charging hubs are powered by the same electricity that powers the rest of the Sainsbury’s estate, which is 100% renewable. You can find out more about this here.
Contact usIf you have any questions about our electric vehicle charging service or if you need support, you can contact our 24/7 team on:0345 850 5247
FeedbackWe'd love to hear about your experience with our charging hubs